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Berst l Charles l Roark l Pierson l Welsh l Zimmerman


Practice Management
 
Heather Berst, VMD
DiSC Certified Instructor and Corporate Veterinary Affairs Manager, Hill’s Pet Nutrition, Philadelphia, Pennsylvania

DiSC Workshop
Participants in this interactive workshop will receive access to the DiSC personality assessment which must be completed prior to the conference. After completing the assessment, participants must print the report and bring it along with them to KVC. This session will have attendees gain a better understanding of their communication skills and enhance their ability to connect with colleagues and clients. DiSC is the four quadrant behavioral model based on the work of William Moulton Marston, PhD (1893-1947) to examine the behavior of individuals in their environment within a specific situation. DiSC looks at behavioral styles and behavioral preferences. The assessments classify four aspects of behavior by testing a person’s preferences in word associations. DisC is an acronym for:
  • Dominance – relating to control, power, and assertiveness
  • Influence – relating to social situations and communication
  • Steadiness – relating to patience, persistence, and thoughtfulness
  • Conscientiousness – relating to structure and organization



Betsy Charles, DVM, MA

Executive Director, Veterinary Leadership Institute, and Assistant Professor, College of Veterinary Medicine, Western University of Health Sciences, Lebanon, Oregon




Andrew Roark, MS, DVM
Founder and Head Cheerleader, DrAndyRoark.com, Greenville, South Carolina

SPONSORED BY  Petplan





Meg Pierson
Actor, Production Assistant, and Comedic Writer, Cone of Shame

SPONSORED BY  Petplan

Staff Drama: You Can’t Make This Stuff Up (Parts 1&2)
Role-play examples and humorous insights into the drama we all see inside veterinary practices. If you work in a veterinary clinic, you’ll recognize these situations and benefit from the solutions.

Customer Service: You’re Doing it Wrong
Role-play examples and humorous insights into the drama we all see inside veterinary practices. If you work in a veterinary clinic, you’ll recognize these situations and benefit from the solutions.

Working with the Cash Strapped Client
If money were no object, veterinary medicine would be so much easier! Unfortunately, finances are a big factor in quality pet healthcare. This session is all about developing effective strategies for talking about money and getting pets the best care possible when resources are limited.





Staci Welsh
Petplan Pet Insurance, West Chester, Pennsylvania

SPONSORED BY  Petplan

Take Cost Out of the Equation: Helping Clients Accept Your Best Treatment Options – Every Time




Tosha Zimmerman, CVT
Talent Acquisition Specialist, Veterinary Practice Partners, King of Prussia, Pennsylvania

SPONSORED BY  Petplan

Get Down On It: Determining Performance Potential Before Hiring
Let’s get down to the nitty gritty on how establishing behavior and soft skills of a potential new hire will save you time and maximize productivity. In this session, we will discuss how to unmistakably determine the performance outlook for a successful hire and what steps you can take to ensure a positive team culture. You will leave the discussion with an understanding of the applicants you’re searching for, and recruit and invest your resources in hires that will amplify your team and bring value to your practice.